You're not happy with the product? Here's how to return it.
We understand that you might simply not like what you see once you get it. No hard feelings - Happy or it's replaced.
1. All products must be returned in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact us via email and obtain a "Product Return" form that must be included with your package.
2. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a replacement/refund. (This does not apply if the color difference is caused by your display monitor.)
NOTE: Before you ship anything back to us, please inform us (firstname.lastname@example.org) of the shipping method and cost you plan to use - we might want to offer you a better way. Once we agreed on optimal shipping method we will reimburse you based on the shipping receipt.
1. Quality Issues:
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.